SHIPPING: Your package will be shipped directly to the address listed in the shipping section on order page. Once order is placed and shipping confirmation is sent, CHANGES CANNOT BE MADE. Packages are sent via USPS USUALLY within 3-7 business days of purchase (weekends and holidays do not count as business days.) Some orders may take longer to fulfill and I reserve the right to adjust the ship date as needed. I will send a Delivery Confirmation number to the email address provided. Please ensure your shipping address is up to date to avoid any delays in delivery. If package is delayed, please contact your local post office for lost packages.
RETURNS & EXCHANGES: Due to the nature of the products and for health reasons, returns or exchanges are not accepted.
DAMAGED ITEM - If an item you purchased arrives damaged, send me a photo of the damaged piece within 24 hours of delivery. Upon receipt of proof of damage, we can work together to come to a resolution. Replacements, partial refunds, or full refunds will not be sent without picture proof and is done on a case by case basis.
**Melted shea is not considered damage. Due to the low melting point of shea, during warmer months or shipping to warmer climates, SHEA WILL MELT!! Just pop the jar in the refrigerator and the oils will solidify again. The shea wont have the whipped texture, but will still perform the same functions.**
Additional Policies - Some discrepancies in the shading of colors and/ or fragrance does occur in small batch soap/ bath product making and should be expected.
By purchasing my items, you agree that you will not hold The Shea Buttercream Diva responsible if you should have an allergic reaction from using my products. All ingredients are listed in the item description. If you have any questions, please message me first. Purchase and use items at your own discretion.
By purchasing, you agree to all these terms and conditions.